After my earlier post on Kohls.com’s “high contrast style” feature, I wrote to Kohl’s customer service department informing them of the accessibility failure they were ultimately trying to fix.
After the initial automated response, I received a second email from Kohl’s Technical Help department thanking me for bringing my concerns to their attention and helping them ensure that their customers can “Expect Great Things” from Kohl’s. The email went on to tell me that my comments have been forwarded to the appropriate department. I was pleased with the personalized attention that was given to my concern and making me feel that my opinion was valued. But of course, it is one thing to accept criticism and another to act on it. Today, I was happy to see that Kohls.com has made a few changes.
The changes are minor and mostly limited to a switch in the color of the top navigation bar, movement of the search box to the left and enhancing the shopping bag summary display area.
One thing that is missing is the “high contrast style” feature. I’m not sure if this was sparked by my email or if others contacted Kohl’s with similar complaints. What ever the reason, I feel that removing the feature was probably in order. Some areas of the website however, still lack contrast and there is definite room for improvement. But removing a feature that doesn’t work is a move in the right direction.
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